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Report a repair

Emergency repairs

You can report emergency repairs 24/7, 365 days a year, by phoning our customer service team on 0300 323 0325. 

Gas leaks

If you smell gas, or suspect a gas or carbon monoxide leak, phone the National Gas Emergency Helpline on 0800 111 999.   

You should also:  

  • switch off all your gas appliances
  • open all doors and windows to ventilate the property
  • turn off the gas supply at the mains (there’s usually a large lever next to the gas meter)
  • evacuate the property immediately and wait for advice from the
  • emergency services.  

Report a repair  

The quickest way to report a repair is via our online contact form. To submit a new repair job, click here.

You can report a new repair by using one of the following methods:

Phone - 0300 323 0325 
Web - Click here
Basil Bot - Open the chat widget below
WhatsApp - Start a new chat here đŸ‘‹
Your Origin Online - Register or log a repair here

Register for an Origin Online Account
It's really easy to register and we have produced a short video to help you. All you need to do to register for an account is click on the link below.