Gift voucher in exchange for helping improve our communication

Are you interested in helping us improve our out-of-hours communication with you?  

We use an out-of-hours contact centre service so that you can contact us outside of our working hours. 

We’re offering high street gift vouchers as a thank you to residents who carry out a task to help us improve our out-of-hours communication services. 

All you have to do is call our main number, 0300 323 0325, outside of our working hours on three separate occasions over the next month. After each call you’ll need to fill out a survey. 

The reason we’re asking residents to get involved with this is so that our Customer Resolution Manager can better understand your experience of our out-of-hours contact centre and make any improvements that may be needed. 

You would need to call when our out-of-hours service runs, which is: 

  • overnight from 6pm to 8am on weekdays; 
  • over the weekend from 6pm on Friday until 8am on Monday. 

Please fill in the form below if you’re interested. 


Posted: 06/07/2018 By Lauren Rousseau, Digital Communications Officer  | 2 comments


very interested to help as have had a lot of problems with out of hours

Posted:  09/07/2018 10:25 Name:  ellen perrier

I'm interested in helping you to improve your service in return for vouchers. I have experience with mystery shopping so I believe I can give you helpful and reliable feedback. Could you let me know how much the voucher is worth please? Thanks

Posted:  06/07/2018 16:20 Name:  Kassandra

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