Contact us


Please contact us using the forms below. We will get back to you within one working day to discuss your query.

Send us an enquiry by email

We ask for your name, email and phone number so that we can contact you about your enquiry.

Here are some common queries (please click on the link to go to the relevant page):

Our addresses and opening times

Enfield Single Housing Office, Ponders End
227 High St
Ponders End
Enfield
Middlesex
EN3 4DX
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Origin Housing, Head Office
St Richards House
110 Eversholt St
London
NW1 1BS
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Outer London/Watermill Lane Office
42 Watermill Lane
London
N18 1ER
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Our offices are open Monday to Friday 9am to 5pm. 

How to become a supplier

If you are interested in providing goods and/or services to Origin Housing, please go to our How to become a supplier page. 

Please let us know any suggestions you may have

If you have a comment or suggestion you would us to know about please fill in the form below.

 

We ask for your name, email and phone number so that we can contact you about your enquiry.

Would you like us to contact you about this issue?:

Make a complaint

This page is for complaints about Origin Housing. If you want to complain about your neighbours, please go to the Antisocial Behaviour page.

 

How you can make a complaint

  1. Complete the online form below.
  2. Email complaints@originhousing.org.uk
     

Why make a complaint?

Examples of complaints are:

  • The service we provided wasn’t to a good standard.
  • The length of time taken to provide the service or information you need.
  • Our failure to keep you informed of a decision we made.
  • The attitude or behaviour of our employees or contractors.

If we log your enquiry as a formal complaint, we’ll get back to you within three working days via telephone or email. We will respond fully to your complaint within 10 working days. If we need more time to carry out an investigation, or to gather more information, we will let you know.

 

Who can complain?

Anyone who uses, or receives a service from any part of Origin Housing can complain. To read our Complaints Policy please read our full Complaints policy.

 

What is not covered by the Complaints Policy?

We will not log your enquiry as a formal complaint if it is about:

  • a repair, provision of service or action, if the target completion date has not yet passed
  • a request for information
  • a first time service request
  • neighbour disputes (please see our Anti-Social Behaviour policy). What we can do is check if our ASB policy and process has been followed correctly
  • a problem that you have known about for over six months before making a complaint about it
  • legal action which you are currently taking against us and which has to do with an earlier complaint you have made or has come from the complaints procedure
  • service charge disputes

 

We ask for your name, email and phone number so that we can contact you about your enquiry.

Ask us about Data Protection

If you have a question about Data Protection, please fill in then form below. 

We ask for your name, email and your address so that we can look into and contact you about your query.

 

How do I contact my Neighbourhood Manager?

We are offering a new service where you can find out who your Neighbourhood Manager is and then arrange a time to speak to them by booking an appointment directly with them. 

Your Neighbourhood Manager can help you  with: 

  • Reporting anti-social behaviour and what you can do 
  • Helping you talk to or work with your local Council
  • Moving home by a management transfer or mutual exchange 
  • If you have an idea to improve your neighbourhood
  • If you have a parking question
  • If  you have an issue about your Tenancy
  • Give you information on other services that we provide which may help you


How do I find out who my Neighbourhood Manager is?

To find out who your  Neighbourhood Manager is  just ask the Origin chat bot, "who is my neighbourhood manager?" The chat bot will then send an email to you with the name of your  Neighbourhood Manager and whether they are in the Inner London, Outer London area.

How do I book an appointment?

Once you have found out who your Neighbourhood Manager is, you will need to know whether your property is in the Inner London area or the Outer London area and then click on  the book here page.


How do I book an appointment as a homeowner?

If you are a homeowner then  you will just need to find out who is responsible  for your property by asking the Origin Chat Bot and then go to the book here page.

Origin Housing

0300 323 0325
St Richards House
110 Eversholt St
London
NW1 1BS