Communities, places people are proud to be part of

In 2024/25, we provided just over £10,000 in community funding, supporting various resident activities and community projects along with ensuring vouchers are available to the households that need them most at Christmas.

January 2025 saw the launch of a resident led wellbeing hub at our Athlone Hall in Kentish Town. After some community minded Customers identified a lack of services and support, they partnered with Likewise (a Camden Charity) and the NHS to provide a weekly hub for Customers to have food, refreshments, conversation and connect with services that can help them through difficult times. This has continued to grow and reached many Customers, who have benefited from attending. We’re proud that the two Customers who led this project won Community Matters awards for their contributions.

We also worked with PfP to create a new Vulnerable Customer Policy, so the needs of those who need extra support are never overlooked.

Community events and engagement

Our six community events this year brought together over 360 residents, providing an opportunity for residents to connect with our teams and have their say. One highlight was our event at Somers Town, where 78 residents engaged with staff on issues like ASB, mental health support, and repairs.

At Christmas, we supported 46 households in need by distributing vouchers raised through generous donations from our partners. This helped families and individuals during the festive season, a time when extra support can make a real difference.

Neighbourhood explorers 

Our Neighbourhood Explorer events continued to be a key part of our engagement with communities. The events take place in different areas and give our colleagues from across the organisation the opportunity to get out and speak with residents about their community and any concerns they might have. Across four Neighbourhood Explorer events, 115 residents shared their views on issues such as maintenance, anti-social behaviour (ASB), and the condition of communal areas, helping us create targeted Neighbourhood Action Plans.