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Resident Scrutiny - We have vacancies!

Interested in joining the next Scrutiny group? Complete the application form and email it to us at community.development@originhousing.org.uk

Scrutiny First Meeting Picture 848X381

The resident Scrutiny group involves up to 10 residents that come together to review a service area agreed with the Customer Services Committee (sub-committee of our board). At the end of a review the group will make recommendations supported with actions that are monitored by our Spotlight resident panel. New residents will be recruited for each review to make sure that we are always involving different residents. Support and training is provided by an independent facilitator, Tpas and our Community Development team.
By joining the resident Scrutiny group, you will work as part of a team with other residents to give us an independent view of our policies, highlighting what works well and what needs improving.

Would you like to be involved in future Scrutiny groups? Being a member of the Scrutiny Task and Finish group will provide great experience for your CV, allow you to meet other residents, work with our staff and provide an opportunity to make a real difference. Good attendance to meetings are rewarded with gift voucher.

The diagram below outlines how our scrutiny process works: 


Considering being a part of our scrutiny group?

What skills do you need? 

  • A good communicator and listener
  • Ready to prepare for and regularly attending meetings
  • Enthusiastic and reliable, with high standards of behaviour and integrity
  • Challenge constructively
  • Work effectively both independently and as part of a team. 

What support will be available? 

You will receive support from an independent mentor, the Community Development Team, and other colleagues at Origin Housing.

What will I need? 

You will need to have access to equipment with internet access such as a laptop, computer, or tablet. Should you not have access but still wish to be involved, please discuss this with us.

What expenses are offered? 

You will need access to online meeting platforms such as Microsoft Teams or Zoom. We can reimburse any reasonable costs related, to ensure you have access to virtual meetings.  

Are you eligible? 

We welcome applications from all of our tenants and leaseholders. 

Parking Policy Review

Our previous Scrutiny Task and Finish group have completed their review on the Parking Policy and submitted recommendations to the Customer Service Committee. See the report here or to request a paper copy, email us at Community.Development@originhousing.org.uk.

Please see minutes from our Parking Scrutiny meetings below: 
10 September 2020
19 November 2020
16 December 2020
6 January 2021

Complaints Review

Our current Scrutiny Task and Finish group is looking at our Complaints process and how it can be improved. 

Please see minutes from our Complaints Scrutiny meetings so far:
13 May 2021
11 October 2021
17 January 2022

Our complaints review has been placed on hold and will recommence during the period of April 2023- March 2024.

Service Charge Review - Current

This scrutiny topic was  selected by our Spotlight Panel, who are a group made up of our residents. This scrutiny project will be looking at how we currently present our service charge information and tell us where we can improve, to help ensure the information is as clear and easy as possible for all of our residents to understand.    

This project started in November and is due to complete in April 2023.