Resident Scrutiny - We have vacancies!

Interested in joining the next Scrutiny group? Complete the application form and email it to us at 

 Photo of a recent Scrutiny meeting on Zoom

The resident Scrutiny group involves up to 10 residents that come together to review a service area agreed with the Customer Services Committee (sub-committee of our board). At the end of a review the group will make recommendations supported with actions that are monitored by our Spotlight resident panel. New residents will be recruited for each review to make sure that we are always involving different residents. Support and training is provided by an independent facilitator, Tpas and our Community Development team.
By joining the resident Scrutiny group, you will work as part of a team with other residents to give us an independent view of our policies, highlighting what works well and what needs improving.

Would you like to be involved in future Scrutiny groups? Being a member of the Scrutiny Task and Finish group will provide great experience for your CV, allow you to meet other residents, work with our staff and provide an opportunity to make a real difference. Good attendance to meetings are rewarded with gift voucher.

Complaints Review
Our current Scrutiny Task and Finish group is looking at our Complaints process and how it can be improved. 
Please see minutes from our Complaints Scrutiny meetings so far:
13 May 2021
11 October 2021
17 January 2021

Parking Policy Review

Our previous Scrutiny Task and Finish group have completed their review on the Parking Policy and submitted recommendations to the Customer Service Committee. See the report here or to request a paper copy, email us at

Please see minutes from our Parking Scrutiny meetings below: 
10 September 2020
19 November 2020
16 December 2020
6 January 2021