| You told us |
So what have we done |
| We have logged multiple complaints and you haven't got back to us |
We have put in a new system so we are able to track who is dealing with your complaint and whether they meet the timescales. |
| There is no follow up contact after you have received my complaint. |
Our complaints team will call you talk to you through the response, once we have investigated your complaint. |
| With anti-social behaviour you are not doing well and ignoring the problem so it gets worse.. |
We have reviewed our process and policy and are now consulting residents on it. |
| We'd like to know what number we are in queue when we call you. |
Soon we will be able to tell you what number you are in the queue when you call us. |
| It can take a long time to get through to you on the phones. |
We are trialling live chat on our website for any quick questions you want to ask. |
| It would be good if you could come out and talk to us. |
We have just started a programme called neighbourhood Explorers where we will be coming out to our estates and chatting to you about your issues, to see what we can do to make your neighbourhood a better place. |