You told us
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So what have we done
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You were unhappy about how we kept you informed with your complaint.
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We have put in a new system so we are able to track your complaint better which has led to a 25% improvement with the service. We are still working hard to improve our complaints process more.
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You wanted us to be more visible on your estates and clean the external communal areas where you live more thoroughly.
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We focussed on continuing to improve our cleaning services and have improved 24.6%, so for the first time ever we’ve reached 100% satisfaction.
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With anti-social behaviour you are not doing well and ignoring the problem so it gets worse.
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We have consulted residents and have an action plan to improve how we manage anti-social behaviour.
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You were frustrated chasing up the ‘case owner’ on your enquiry.
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We made changes to our process to make sure our colleagues get back to you more quickly. We’ve had feedback that our colleagues now listen more and are more polite.
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It can take a long time to get through to you on the phones.
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We have implemented live chat on our website so you can ask us a quick question there!
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It would be good if you could come out and talk to us.
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We have just started a programme called neighbourhood Explorers where we will be coming out to our estates and chatting to you about your issues, to see what we can do to make your neighbourhood a better place.
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You weren’t happy with the condition of your home when you moved in.
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We are now inspecting work done by our contractors more thoroughly before people move into our homes to make sure they are a good standard.
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