|You told us
||So what have we done
|We have logged multiple complaints and you haven't got back to us
||We have put in a new system so we are able to track who is dealing with your complaint and whether they meet the timescales.
|There is no follow up contact after you have received my complaint.
||Our complaints team will call you talk to you through the response, once we have investigated your complaint.
|With anti-social behaviour you are not doing well and ignoring the problem so it gets worse..
||We have reviewed our process and policy and are now consulting residents on it.
|We'd like to know what number we are in queue when we call you.
||Soon we will be able to tell you what number you are in the queue when you call us.
|It can take a long time to get through to you on the phones.
||We are trialling live chat on our website for any quick questions you want to ask.
|It would be good if you could come out and talk to us.
||We have just started a programme called neighbourhood Explorers where we will be coming out to our estates and chatting to you about your issues, to see what we can do to make your neighbourhood a better place.