We believe the best way to make our services and communities better, is to listen carefully to you our customers and then act on what you say.
We listen by collecting your feedback in lots of different ways. This could be from when you take part in a satisfaction survey, focus group, Neighbourhood Explorer or other event, make a complaint or when you call us about an issue and also feedback from our Spotlight Panel of involved residents. From this, we focus on the top things you’ve said need to be better. We will keep you updated on what we are focusing on each quarter and the improvements being made.
If there is something you think we could do better or differently, please get in touch at firstname.lastname@example.org and give us your feedback so that we can make things better.