Coronavirus update

London moves to Tier 2 - High Alert

On Staurday 17 October London and Essex will move to High Alert status this means that:

  • No indoor mixing of households
  • Rule of six still applies outdoors
  • Pubs and restaurants will close at 10pm

 We will be carrying out repairs as usual.  At the time of booking a repair we will be asking you additional questions linked to the virus and before we come out to do the repair you will be asked again so that we can make sure our staff are safe. You will be asked to confine yourself to separate rooms from where the operative is working.  

You can use our chatbot to ask most general questions, report a repair and find out your rent balance. 

Please let us know immediately if you are self-isolating or you, a family member or another person in your home develops symptoms.

Our caretakers and cleaners will still be working and our Pest Control work will be on a case by case basis as agreed with our contractor.

Please keep a 2m/6ft distance to enable them to carry on with their work. Please only leave your rubbish in the designated areas and do not fly-tip.‚Äč

If our staff are present in your homes, please do not enter the room they are working in so that we can continue to maintain services. We will not be able to come into your home if you or a family member are self-isolating.

If you would like to make a payment

You can make a payment on our website here or call us on 0300 323 0325.

What if I am off ill or self-isolating and can’t pay my rent or have lost my job?

Please call us and ask to speak to the income team. We have specialist financial advisers who will be able to talk you through the options available.  Our aim is to offer support  in these circumstances including welfare benefits advice and offering realistic repayment arrangements if you fall behind with your rent.

You may be able to get Statutory Sick Pay (SSP) from your employer.

If you’re not eligible for SSP, you might be able to claim Employment and Support Allowance (ESA) if you’re ill, or elements of Universal Credit if you need help with costs like children or housing.
You will no longer have to go to the Jobcentre Plus to claim Universal Credit if you’re advised to self isolate.

Further information

You can find out the latest on the coronavirus by visiting:
Government advice:
NHS advice:

Supporting people

If you are self-isolating there are apps or join a local Facebook Group where people are volunteering to deliver shopping or help out in some way. or search If someone asks for your card details or money - this is likely to be fraud and not a helpful neighbour,  There is a likely to be phising emails where people may ask for personal details. Please do not give personal details, if you are unsure please  get in touch.