Help and advice

Here  is some advice about some of our most asked questions. 


Condensation is the most common kind of damp. It is caused by moist air condensing on walls, particularly in rooms with a lot of air moisture, such as kitchens and bathrooms. It's mainly, but not always, a winter problem, as at this time of year walls are much colder than the air inside. 

Why is it a problem?

Condensation can be found in all homes, and if it is not dealt with then black mould can grow, damaging furniture and clothes. It can also affect external walls and windows. Particularly bad condensation will see water permanently on windows and external walls, causing repair issues.

What can you do?

  • Keep the heating on at a constant lower temperature of 16 degrees. This will also save energy and cost less to reheat your property once it has cooled down. Every 1 degree extra in heat reduces condensation by at least 5%
  • Don’t overfill cupboards and wardrobes as this stops air from circulating
  • Wipe down surfaces affected by condensation regularly with a damp cloth, to prevent mould growth. Please do not use bleach based products as the bleach can damage walls and ceilings.
  • Pull wardrobes and furniture away from walls, and keep the tops of wardrobes clear.
  • Close doors and open windows when cooking.
  • Keep lids on saucepans when cooking.
  • Keep bathroom doors closed when in use, open windows and use mechanical extractor fans.
  • Do not dry clothes on radiators unless you open a window. If using clothes drier, put it in the bathroom or kitchen, close the door, and open the window or use mechanical extractor fan.

Or watch our video with more useful tips