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The Support Hub – Our Helping Hand



Our mantra ‘housing is not enough’ is demonstrated in the work of our Support Hub. Since its inception on World Mental Health Day, October 2022, the team have worked with 262 households supporting people with a range of difficulties including social isolation, mental health challenges, self-neglect, and complex hoarding. The small team are working with 49 residents today.

Referrals are made by teams across Origin; 74% of residents are referred by Neighbourhood Management and 26% came from seven other Origin teams. Of these referrals, 43% were residents living in Camden and 26% from Enfield, with the remaining 31% from seven other local authority areas.

Our Work

Jo has mental health challenges and expresses feeling very isolated.  Jo was referred for a Social Services assessment and to a local agency to request a befriender. She now feels in a much better space with an allocated mental health worker and a befriender in place. We created a resource library for our colleagues with contact details of voluntary and statutory agencies to ensure we can help as effectively as possible.

David was facing eviction for rent arrears. He was supported by the Support Hub to apply for a Discretionary Housing Payment, securing a £3,200 payment, clearing his arrears and rescuing his tenancy. His housing-related benefits are now being paid and are all up to date.  

Ahmed was previously referred for hoarding, he worked to clear his property, but was referred again as his flat returned to a high clutter state and he was potentially facing eviction. The Support Hub requested he was given another chance. Assisted by family and friends, he decluttered his home within a two-week period, meeting his personal goal to achieve this before Ramadan.  

Preventing Crisis

This year we introduced a Check-Back Calendar for our most at-risk residents.  Appointments are booked in advance for welfare checks throughout the year.  This helps us review the circumstances of residents who have previously used the service, particularly our tenants with a history of self-neglect and hoarding and supports our colleagues in managing potential fire risk.

In our work to tackle social isolation, we carried out 162 welfare calls to our older residents living alone in general needs housing.  We supported them to report outstanding repairs, referred them for food vouchers, assisted with financial challenges and provided information on local community activities.

Our monthly Learning Surgeries have been held for colleagues to drop in and discuss their more complex casework. This year we introduced topic-based surgeries which are proving to be popular.  Topics include Suicide Awareness, Mental Health, Hoarding Awareness, Debt Advice, Safeguarding Case Management and Domestic Violence. The first topic-based surgery on Suicide Awareness was very well received by colleagues.

The Support Hub held its first social event in March 24, a Coffee Morning for our residents.  The focus was to bring people together to make new connections with other people living in their neighbourhood and following its success we are now planning to host an afternoon tea this summer.

If you feel someone could benefit from our Support Hub please get in touch with your Neighbourhood Manager, fill out a form on our website or call us on 0300 323 0325.