Rent and service charges

19/03/2018

We have recently sent you a letter which is your formal notice of your rent and/or service charges for the next year starting from 1 April 2018. This year as part of our checking process we have noticed that some accounts have been charged incorrectly.  We are working through these to make sure that you have been charged the right amount.

This hasn’t affected all residents and we will be in touch with you if we need to alter the amount that you need to pay us based on your formal letter.

Because of this we have a high number of enquiries which we are dealing with. If you have a query about your rent and service charges and have not already contacted us you can get in touch by emailing us at  enquiries@originhousing.org.uk and we will get back to you as quickly as we can.

We’re really sorry if you have been affected and we will make sure that we put it right as soon as we can.

If you do not hear from us, then the amount we have asked you to pay for rent and service charge is the correct amount. Once again we are taking this very seriously and aim to get in touch with those affected by the end of April.