Our annual complaint performance 2024/25

The Annual Complaints and Service Improvement Report is an annual regulatory report that requires landlords and housing associations to report the number of complaints they’ve received that year, the lessons they’ve learned, and service improvements made and planned.  

Here at Origin we are committed to providing services that make people’s lives easier. We seek feedback from residents on our services through monthly satisfaction surveys and encourage residents to let us know if we have got things wrong so that we can put them right.   

Our rolling monthly satisfaction survey results tells us that in 2024/25, 64% of residents who rent from us were satisfied with the landlord services we provided, which is a 2% point increase from the year before. 74% of residents who rent thought their home was safe (an increase of 5% points from the previous year), and 71% (an increase of 4% points from the previous year), were satisfied with our repairs service. It has been positive to see improvements in these results from the previous year.  

If you'd like more detail you can find it here: Annual complaint performance and service improvement report 2024/25 - Origin Housing