Managing your home with Places for People

As you know, we will fully integrate with Places for People (PfP) on 1 April 2026, we will be writing to you with more details about how to manage your home with PfP. 
 
Service availability between Tuesday 31 March and Monday 6 April 2026

Around the time of the Transfer of Engagement between 6pm Monday 30 March and 8am Tuesday 7 April there will be a limited service available from Origin and PfP whilst systems and information are transferred, and over the Easter Bank Holiday weekend.
 
Tuesday 31 March to Thursday 2 April the telephone lines will be open to take requests for:
•    emergency repairs or hazards including damp and mould 24 hours a day 
•    urgent requests for support such as ASB or safeguarding between 8am and 6pm
 
Over the Easter Bank Holiday Weekend Friday 3 April to Monday 6 April PfP will be open to reporting emergency repairs or hazards, damp and mould only.

Full support and service including routine repairs reporting will be available from 8am Tuesday 7 April 2026 between 8am and 6pm.

You will still be able to contact PfP online through their website during this time and your request will be responded to after 7 April.

Please don’t worry, you don’t have to do anything right now. 

On 1 April 2026 your tenancy will transfer automatically and if in place your direct debits payments will also go to PfP. You won’t need to make any changes if you have a direct debit in place for payments.

In April, PfP will write to you with a new Customer Reference Number which you will be able to use to make changes to your standing order, make automated telephone payments and set up an online account to manage your home with PfP. 

Please be aware the letter PfP send with your Customer Reference Number and Section 48 notice which will include your landlord details could take up to two weeks to arrive with you. Please do not change your standing order before you get your new Customer Reference Number.

If you need to make an automated payment by telephone, online or change your standing order before you receive the letter, please call PfP on 0300 323 0325 after 7 April 2026.
 
Telephone rent and service charge payments between 31 March and 6 April 2026
Automated telephone payments will continue to be available, and you can continue to use your Origin Customer Reference number. If you pay by Allpay this will continue to be available on 0330 041 6497.

How to contact PfP from 7 April 2026
You can continue to use 0300 323 0325 to contact PfP about your home. Lines are open Monday to Friday from 8am to 6pm (excluding bank holidays). For emergency repairs, lines are open 24 hours a day.  

To manage your home online please visit www.placesforpeople.co.uk/origin and when you have received your new Customer Reference Number you can register for an online account. The Origin website will redirect you to this page with all the details you need from 1 April.  
If your home or communal area is going to be managed by RMG or Touchstone, they will be in contact with you.

If you have any questions, please call us on 0300 323 0325.

You can read more in this leaflet: Pfp Origin Housing Welcome Booklet 260313 [Web]