How to get involved:
Service planning with service user involvement is possible in a number of ways, and we have developed a menu of involvement opportunities. We currently have the following things in place:
- Service-user directed support planning and risk assessment
- Service-user directed decision making about how often you get support, how long your session take and venue for support sessions
- Monthly house meetings
- 3-monthly service user panels where we consult on policies & procedures in your services
- Involvement in your home Health & Safety and improvement checks (in sheltered and supported housing)
- Involvement in staff interviews and setting interview questions
- Annual service user survey
- Regular visits by Senior Managers
- Exit interviews with everyone leaving the service
- Service users involvement in reviews of handbook, web site and leaflets.
- Service user involvement in ‘mystery shopping’ to improve customer service
- Service user involvement in tender writing
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