Tenancy and service standards
General Needs
Tenants Handbook
Here are the ten parts of the tenants handbook explaining all aspects of living in an Origin home.
- Your tenancy - Find out information and see your rights and responsibilities as a tenant.
- Rents and service charges - Understand how to pay your rent, what the different kind of tenancies are.
- Problems paying your rent - Get information and advice on what to do if you can't make your rental payments and what legal action Origin enforces for non-payment of rent.
- Repairs and maintenance - How to report a repair, the repairs that you are responsible for and what the landlord is responsible for.
- Improvements and alterations - How and what kind of improvements are made by Origin Housing, how to make improvements yourself, moving and making adaptations.
- You and your neighbour - Useful information to consider when living in your home and ways in which Origin can help if a problem arises with a neighbour.
- Making your voice heard - Have your say, get more information on how to become involved in the management of your home.
- Getting a new home - Find out who qualifies, how to apply and what procedures and requirements are necessary when getting a new home with Origin.
- Getting it right, how you can complain -Find out more on the procedures for complaining and who to contact for advice if a problem arises.
- Living in retirement housing - Get all the information you need to know about living in a retirement home and about how the scheme manager can assist you.
Care and Support
Origin Housing cares and supports for over 1,000 tenants, service users and clients in London and Hertfordshire, our services helping them towards independent lives in our diverse communities.
- Assured shorthold handbook - Find out everything you need to know about Assured Shorthold Tenancy from understanding your tenancy agreement to Origin's confedentiality policy.
- Assured tenants handbook - Find out everything you need to know about Assured Tenancy from understanding your tenancy agreement to Origin's confedentiality policy.
Service Standards
The standard of service that can be expected as an Origin Housing tenant.