Leaflets & handbooks
A list of all our leaflets & handbooks to download, in date order (newest first).
24 hour Emergency repairs Leaflet07/12/2009Find out more about what to do in the case of a repairs emergency and how Origin can help.
- Advice service leaflet07/09/2010Get debt and housing advice and find out how to manage your money
- Affordable Home Ownership Booklet 07/12/2009Find out more information on what is a home buy and how to apply for it.
- Aids & Adaptations Leaflet07/12/2009Find information on Aids and Adaptations available through Origin.
- Anti social Behaviour Leaflet07/12/2009Find out what policies and procedures Origin has in place to tackle anti-social behaviour.
- Assured Shorthold Handbook07/12/2009Find out everything you need to know about Assured Shorthold Tenancy from understanding your tenancy agreement to Origin's confedentiality policy.
- Assured Tenants Handbook07/12/2009Find out everything you need to know about Assured Tenancy from understanding your tenancy agreement to Origin's confedentiality policy.
- Camden & Enfield Support07/12/2009Information on the assessment and support available through Camden and Enfield and useful contact numbers.
- Camden & Islington Handyperson Service12/03/2010Get minor household jobs done that you cannot do yourself through this project, if you are:
• 55 years old or over;
• disabled or vulnerable;
• a homeowner, private tenant, council or housing association
tenant.
- Camden Handyperson Service - Arabic24/06/2010Get minor household jobs done that you cannot do yourself through this project, if you are:
• 55 years old or over;
• disabled or vulnerable;
• a homeowner, private tenant, council or housing association
tenant. - Camden Handyperson Service - Bengali06/07/2010Get minor household jobs done that you cannot do yourself through this project, if you are:
• 55 years old or over;
• disabled or vulnerable;
• a homeowner, private tenant, council or housing association
tenant. - Camden Handyperson Service - Mandarin06/07/2010Get minor household jobs done that you cannot do yourself through this project, if you are:
• 55 years old or over;
• disabled or vulnerable;
• a homeowner, private tenant, council or housing association
tenant. - Camden Handyperson Service - Somali06/07/2010Get minor household jobs done that you cannot do yourself through this project, if you are:
• 55 years old or over;
• disabled or vulnerable;
• a homeowner, private tenant, council or housing association
tenant. - Care & Repair - Service user guide07/12/2009Find information on care and repair services available to you - Small changes can make a big difference
- Choice Based Lettings07/12/2009Find out more information on how Choice Based Lettings work and if you qualify.
- Client Handbook 201015/03/2010The handbook for users of Origin Housing's Care & Support services
- Customer Standards07/12/2009Reception opening and closing times. Customer care at reception. General rules and timeframes to apply when responding to calls, emails, letters and voicemail.
- Cyclical Decorations07/12/2009Find out what cyclical decorations are and if or when you qualify for it.
- Fairer Charging07/12/2009Find out more about fairer charging and whether it affects you.
- Gas Safety Leaflet26/03/2010Safety information on Gas Appliances from HSE (Health & Safety Executive)
- Getting A New Home07/12/2009Find out who qualifies, how to apply and what procedures and requirements are necessary when getting a new home with Origin.
- Getting It Right Complaints07/12/2009Find out more on the procedures for complaining and who to contact for advice if a problem arises.
- Golden Goodbye leaflet31/08/2010Details of the Golden Goodbye reward scheme
- Herts Floating Support Leaflet 07/12/2009Find information on housing supprort for people living in Hertfordshire.
- Improvements and Alterations07/12/2009Get information on procedures and permission required for improvements and alterations in your home.
- Lease Holders Handbook07/12/2009Find out more about your rights and duties in the Lease Holder Handbook.
- Living In Retirement Housing07/12/2009Get all the information you need to know about living in a retirement home and about how the scheme manager can assist you.
- Major Repairs07/12/2009Find out more information on what qualifies as major repairs and how Origin can help.
- Making Your Voice Heard07/12/2009Have your say, get more information on how to become involved in the management of your home.
- Origin Supported Housing07/12/2009Find out more about supported housing and its benefits.
- Problems Paying Your Rent07/12/2009Get information and advice on what to do if you can't make your rental payments and what legal action Origin enforces for non-payment of rent.
- Service Standards Handbook07/12/2009Find out what Origin's service standards are and useful contact details in case you ever have a problem.
- Service User Guide07/12/2009Find out more about your rights, complaint and compliments and reporting abuse in the Service User Guide.
- Settling In07/12/2009Get information on Origin's service commitment to help you settle in to your new home.
- Seven steps to moving home07/12/2009Find out more about how to transfer along with relevant forms you may need to complete.
- Time Bank Leaflet07/12/2009Information on the Origin Time Bank Camden programme where you give your time and bank your skills in exchange for skills from another member. What is a Time Credit?
- Time Bank Membership Application Form07/05/2009See what details are required to start volunteering with Time Bank.
- Watford Floating07/12/2009Find information on housing support for people living in Watford.
- Watford Supported Housing07/12/2009Find out more about supported housing and its benefits for people living in Watford.
- You and Your Neighbour07/12/2009Useful information to consider when living in your home and ways in which Origin can help if a problem arises with a neighbour.
- Your Tenancy07/12/2009Find out information and see your rights and responsibilities as a tenant.