Leaflets & handbooks

A list of all our leaflets & handbooks to download, in date order (newest first).

24 hour Emergency repairs Leaflet07/12/2009Find out more about what to do in the case of a repairs emergency and how Origin can help.
A Quick Guide to the new Green Deal19/12/2012Find out more about the new Green Deal with our quick guide.
Affordable Home Ownership Booklet 07/12/2009Find out more information on what is a home buy and how to apply for it.
Aids & Adaptations Leaflet07/12/2009Find information on Aids and Adaptations available through Origin.
Annual Accounts 2011 - 201211/09/2012Our Annual Accounts foir 2011 - 2012
Assured Shorthold Handbook07/12/2009Find out everything you need to know about Assured Shorthold Tenancy from understanding your tenancy agreement to Origin's confidentiality policy.
Camden & Enfield Support07/12/2009Information on the assessment and support available through Camden and Enfield and useful contact numbers.
Camden Handyperson leaflet11/10/2010
Who is eligible?

• 55 years old or over;

• disabled;

• a homeowner, private tenant, council or housing association

tenant;

• other vulnerable groups (any age).
Camden Home Improvement service11/10/2010Information on home improvements and grant schemes that may be available in Camden
Camden Home Improvements service poster29/11/2010Do you need to make minor or major adaptations to your home?
Care & Repair - Service user guide07/12/2009Find information on care and repair services available to you - Small changes can make a big difference
Care and Support Services - November 201209/11/2012Find out more about our Care and Support services...
Choice Based Lettings07/12/2009Find out more information on how Choice Based Lettings work and if you qualify.
Client Handbook 201015/03/2010The handbook for users of Origin Housing's Care & Support services
Compensation for Customers leaflet12/07/2012
This leaflet will tell you about:
• Reasons why Origin may pay compensation
• Reasons why Origin will not pay compensation
• How to make a compensation claim
• How we will handle your claim
• How much we will pay you
• How we will pay you • What you can do if you are not happy
Complaints Service Standards 201122/06/2011
Customer Contact Service Standards 201122/06/2011
Customer Service Promises 201122/06/2011
Cyclical Decorations07/12/2009Find out what cyclical decorations are and if or when you qualify for it.
Fairer Charging07/12/2009Find out more about fairer charging and whether it affects you.
Fire Safety in your home leaflet09/01/2012A safety leaflet regarding fire safety in your home.
Gas check leaflet - A choice between life and death16/05/2011
Every year Origin sends residents a letter letting them know that gas appliances in the home need to be checked to ensure they are safe. This is a free service.
Gas Safety Leaflet26/03/2010Safety information on Gas Appliances from HSE (Health & Safety Executive)
Get involved at Origin13/07/2012Get involved at Origin
Islington Handyperson leaflet11/10/2010
Get minor household jobs done that

you cannot do yourself through this

project, if you are:

• 60 years old or over;

• disabled or vulnerable;

• a homeowner, private tenant, council or housing association

tenant.
Islington Home Improvement leaflet11/10/2010
Does your home need repairs? Whether they are small or large

repairs, we may be able to help. This service is funded and

monitored by Islington Council's Supporting people.
Lease Holders Handbook07/12/2009Find out more about your rights and duties in the Lease Holder Handbook.
Lettings Policy10/03/2011Origin Housing's Lettings Policy
Living in your home13/07/2012Living in your home
Major Repairs07/12/2009Find out more information on what qualifies as major repairs and how Origin can help.
Medical Self Assessment Form22/08/2012If you have an illness or disability that makes your home unsuitable we will assess your need to move in accordance with the priorities set out by our allocation policy.
Moving Home - Your options for moving on from an Origin home13/07/2012Moving Home - Your options for moving on from an Origin home
Origin in Hertfordshire05/05/2011Homes and services in Hertfordshire provided by Origin Housing
Origin Supported Housing07/12/2009Find out more about supported housing and its benefits.
Rent and Service Charges Service Offer 201104/10/2011Find out what you can expect from our Rent and Service Charges Service Offer.
Repairing and maintaining your home13/07/2012Repairing and maintaining your home
Resale Booklet22/08/2011Selling a Shared Ownership home is known as a resale or assignment, as you are selling your home to someone else
Residents Handbook22/08/2012This new Residents Handbook provides information on everything you need to know about being an Origin Housing resident.
Responsive Repairs Service Offer04/10/2011Find out what you can expect from our Responsive repairs service.
Service Offer 2011 Summary22/06/2011
Shareholding Policy21/04/2011Shareholding membership policy
Six steps to moving home21/08/2012Our guide to help you if move home and transfer your tenancy.
Spare Room (Downsize/Spacesaving) Leaflet24/04/2013Information leaflet on how to downsize if you have extra bedrooms
Tell us what you think - Feedback Form13/07/2012Make a complaint, comment or compliment using this form.
The Customer Service Team - Here to Help13/07/2012The Customer Service Team - Here to Help
The Olympics are coming – our plans for services during the games19/07/2012We aim to maintain all our usual repairs, housing management, care and support and caretaking services throughout the games, but there is likely to be some disruption as a result of extra traffic, diversions and parking restrictions.
Time Bank Leaflet07/12/2009Information on the Origin Time Bank Camden programme where you give your time and bank your skills in exchange for skills from another member. What is a Time Credit?
Time Bank Membership Application Form07/05/2009See what details are required to start volunteering with Time Bank.
Transfer Application Form22/08/2012If you would like to move home, you will need to fill out the Transfer Application Form. For help and more information please read our Six steps to moving home leaflet.
Watford Floating07/12/2009Find information on housing support for people living in Watford.
Watford Supported Housing07/12/2009Find out more about supported housing and its benefits for people living in Watford.
What you need to know about changes to housing benefit 19/07/2012The Governement is reducing the amount of housing benefit some people can claim. Find out if this affects you.
Working today for a better tomorrow - Our sustainability report 201231/07/2012
We make sure that sustainability is a part of everything we do. In this report we highlight our achievements over the past year, including how we are working with our residents.
Your Neighbourhood13/07/2012Your Neighbourhood
Your rent and service charges explained13/07/2012Your rent and service charges explained
Your Tenancy Explained13/07/2012

HIA Quality Mark for Origin Housing in Camden and Islington