Handbooks and Guides

A list of all our guides and handbooks in date order (newest first)..

A Quick Guide to the new Green Deal19/12/2012Find out more about the new Green Deal with our quick guide.
Affordable Home Ownership Booklet 07/12/2009Find out more information on what is a home buy and how to apply for it.
Aids & Adaptations Leaflet07/12/2009Find information on Aids and Adaptations available through Origin.
Assured Shorthold Handbook07/12/2009Find out everything you need to know about Assured Shorthold Tenancy from understanding your tenancy agreement to Origin's confidentiality policy.
Care & Repair - Service user guide07/12/2009Find information on care and repair services available to you - Small changes can make a big difference
Care and Support Services - November 201209/11/2012Find out more about our Care and Support services...
Client Handbook 201015/03/2010The handbook for users of Origin Housing's Care & Support services
Customer Service Promises 201122/06/2011
Gas Safety Leaflet26/03/2010Safety information on Gas Appliances from HSE (Health & Safety Executive)
Get involved at Origin13/07/2012Get involved at Origin
Lease Holders Handbook07/12/2009Find out more about your rights and duties in the Lease Holder Handbook.
Living in your home13/07/2012Living in your home
Moving Home - Your options for moving on from an Origin home13/07/2012Moving Home - Your options for moving on from an Origin home
Origin Supported Housing07/12/2009Find out more about supported housing and its benefits.
Rent and Service Charges Service Offer 201104/10/2011Find out what you can expect from our Rent and Service Charges Service Offer.
Repairing and maintaining your home13/07/2012Repairing and maintaining your home
Resale Booklet22/08/2011Selling a Shared Ownership home is known as a resale or assignment, as you are selling your home to someone else
Residents Handbook22/08/2012This new Residents Handbook provides information on everything you need to know about being an Origin Housing resident.
Tell us what you think - Feedback Form13/07/2012Make a complaint, comment or compliment using this form.
The Customer Service Team - Here to Help13/07/2012The Customer Service Team - Here to Help
Watford Floating07/12/2009Find information on housing support for people living in Watford.
Watford Supported Housing07/12/2009Find out more about supported housing and its benefits for people living in Watford.
What you need to know about changes to housing benefit 19/07/2012The Governement is reducing the amount of housing benefit some people can claim. Find out if this affects you.
Working today for a better tomorrow - Our sustainability report 201231/07/2012
We make sure that sustainability is a part of everything we do. In this report we highlight our achievements over the past year, including how we are working with our residents.
Your rent and service charges explained13/07/2012Your rent and service charges explained
Your Tenancy Explained13/07/2012