Case study: Gulser is a Support Worker, Outer London

“No two days are the same in this job – I have a changing work pattern seven days a week, doing either a morning or an evening shift, between the hours of 7am – 10pm. Depending on my rota I start work either at 7am or 2pm

“I start each day by coming into the office, making that all important first cup of tea and then going through my diary and emails. Before starting work I read our communication book for any important handover messages from my colleagues. I then go through the day-planner making a list of who I will be supporting and when, then I collect my paperwork before going out to support our service users.

“My service users are adults with mild learning difficulties who live in our supported housing scheme. What I need to do depends entirely on the service user and their needs but it could be support with cooking, paying bills or household tasks etc. Our service users are mainly supported on a daily basis, either in their flats or outside in the community. Therefore the tasks that we do with them changes every day, depending on the area of support that they require. There’s never a dull moment!

“Of course, there is also plenty of paperwork that needs completing, such as support plans to keep up to date and external agencies to liaise with, so some of my time is spent in the office. The benefit of this is that it also gives the team a chance to catch up and share information and ideas.

“It can be pretty challenging at times, but when it works well, it can be very rewarding. One of our service users wanted to live independently outside of London for some time. His mum lived near the seaside and as they were very close he wanted to move near her. After liaising with external agencies and a lot of form filling in I managed to get him the place of his dreams – an independent flat. Now he has a job and only needs one outreach visit a week. Seeing how happy he is in his new home means the memory of all that form filling fades into the background.

“Working at Origin Housing has given me really wide experience of care and support issues and I’ve also had the opportunity to develop myself with formal training too - working towards an NVQ.”


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Origin Housing Limited is registered in England & Wales as an exempt charity under the Industrial & Provident Societies Act 1965 (Registered No. 10008R) and with the Homes & Communities Agency (Registered No. L0871). Registered office: St Richard’s House, 110 Eversholt Street, London NW1 1BS.

Origin Housing 2 Limited is registered in England & Wales as an exempt charity under the Industrial & Provident Societies Act 1965 (Registered No. 31985R) and with the Homes & Communities Agency (Registered No. 4766). Registered office: St Richard’s House, 110 Eversholt Street, London NW1 1BS.